Manual call lists
Managers regularly ring or message employees one by one whenever a gap appears.
Deputy publishes the shift. ShiftFill works the follow-up.
Choose who gets the offer first and how long they have. If the shift is still open, ShiftFill contacts the next group automatically.
Why add ShiftFill?
Turn a manager’s call list into a reusable rule.
Staff continue to receive and claim shifts in Deputy. ShiftFill makes sure each eligible group gets its opportunity in the order and timing you set.
| Need | Deputy’s role | What ShiftFill adds |
|---|---|---|
| Publish an open shift | Stores the shift and makes it available to staff. | Detects the gap and starts your active rule. |
| Contact the first group | Provides the current roster, location and employee records. | Checks eligibility and sends the offer to your preferred group. |
| Try the next group | Lets staff review and claim the shift. | Waits for your chosen delay, then contacts the next eligible group only if the shift is still open. |
| Stop the follow-up | Records the employee assigned to the shift. | Stops when the shift is filled or closed, and returns unfilled shifts for manager follow-up. |
Where it helps most
Useful when the same scramble keeps repeating.
Location preferences
The shift’s own team should be tried before another enabled location or group.
Time-sensitive escalation
A manager needs the process to progress after a set delay without losing visibility.
No fill is guaranteed
ShiftFill makes the follow-up more consistent; it cannot guarantee that an employee will be available, respond or accept.