Set the order once. Let ShiftFill handle the follow-up.

Your rule decides who receives an open shift first, how long they have to respond and who should be contacted next.

The workflow

From open shift to the next available team member.

Managers set the rule in ShiftFill. Staff receive and claim shifts in Deputy, just as they do today.

Connect your Deputy organisation
Authorise ShiftFill and choose the locations where you want help filling open shifts.
Review and activate your rule
Choose who gets the first offer, how long to wait and which group should be contacted next.
Staff receive the offer in Deputy
When a published open shift appears, ShiftFill checks the current roster and sends the offer to the first eligible group. Staff review and claim it in Deputy.
Still open? Try the next group
If nobody takes the shift before your chosen delay, ShiftFill contacts the next eligible group. It stops when Deputy records the shift as filled, or returns it for manager follow-up after the final group.

Manager workspace

ShiftFill organises the workflow into operational views managers can check quickly.

See open gaps, active fill runs and recent outcomes.

Review candidate groups, delays, locations and configured checks.

Understand who passed the configured checks and why others were excluded.

Where everything happens

Who or where	What happens
Your managers	Choose the locations, offer order and delay between staff groups, then turn Autopilot on when ready.
ShiftFill	Watches for published open shifts, checks who is eligible and contacts each group in the configured order.
Your staff	Receive, review and claim the available shift in Deputy. They do not need another app.
Deputy	Records the final assignment. Once the shift is filled or closed, ShiftFill stops the follow-up.

Managers can pause automation and return the gap to manual follow-up when circumstances change.